7.2.8

De 12207.

7.2.8
Title : Software Problem Resolution Process
Process group : 7.2
Lower-level process of : none
Replaced by process : none
Specialization of : none
Conforming instance of : none

Purpose : The purpose of the Software Problem Resolution Process is to ensure that all discovered problems are identified, analyzed, managed and controlled to resolution.

Activities : 7.2.8.3.1 et 7.2.8.3.2

List of outcomes : As a result of successful implementation of the Software Problem Resolution Process:
a) a problem management strategy is developed;
b) problems are recorded, identified and classified;
c) problems are analyzed and assessed to identify acceptable solution(s);
d) problem resolution is implemented;
e) problems are tracked to closure; and
f) the status of all problems reported is known.
NOTE The Software Problem Resolution Process could be used or easily adapted to manage, track and control software change requests.

none

Faits relatifs à 7.2.8 — Recherche de pages similaires avec +.Voir comme RDF
Id7.2.8  +
IsConformingInstanceOfnone  +
IsLowerLevelProcessOfNone  +
IsPartOf7.2  +
IsReplacedByNone  +
IsSpecializationOfnone  +
OutcomeAs a result of successful implementation of the Software Problem Resolution Process:  +, a) a problem management strategy is developed;  +, b) problems are recorded, identified and classified;  +, c) problems are analyzed and assessed to identify acceptable solution(s);  +, d) problem resolution is implemented;  +, e) problems are tracked to closure; and  +, f) the status of all problems reported is known.  + et NOTE The Software Problem Resolution Process could be used or easily adapted to manage, track and control software change requests.  +
TitleSoftware Problem Resolution Process  +
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